Oracle Platinum Services

Oracle Engineered Systems combine Oracle’s software and hardware to work together, resulting in much higher out-of-the-box compatibility and substainability than would otherwise be possible, as well as guaranteed alignment between new feature development and the underlying platform’s ability to support them. Oracle Platinum Services is one option you should explore for these systems because you do not want to risk having such a high-end sophisticated system without sufficient intense services.

When Oracle Platinum Services was launched in 2012, we were involved in the operations and optimization of Oracle Platinum Services for Oracle’s pilot customers. Oracle Platinum Services enable clients to decrease the cost and complexity of continuing maintenance and support for Oracle Engineered Systems. The service model involves implementing Oracle Advanced Support Gateway to collect, aggregate, and transmit telemetry data from all monitored systems in the customer’s IT infrastructure. The gateway may provide enhanced monitoring and remote management support for Oracle customers, as well as built-in security and performance evaluation to deliver service excellence for customers’ IT environment.

Oracle Platinum Services assist Oracle customers in maximizing the availability and performance of Oracle Engineered Systems by providing 24 hour, 7 day a week monitoring, industry-leading reaction time, and patch deployment services. Oracle Premier Support customers or Extended Support customers who are operating certified configurations of qualified Oracle Engineered Systems will not incur any additional costs under their current maintenance agreement. With Oracle Platinum Services, each fault notification generated in Oracle Engineered Systems would immediately send a service request to My Oracle Support to wait for remediation of the alarm. Under Oracle Platinum Service Level Agreement, it covers 5 minutes of problem notice, 15 minutes of restoration or escalation to development, 30 minutes of joint debugging with development, and up to four remote patch deployments per year to prevent bugs, vulnerabilities, threats, and security breaches.

The program releases are no longer covered by Premier Support or Extended Support do not meet the requirements for a certified Platinum Configuration. Configurations do not fulfill the Oracle Platinum Services eligibility standards will be transferred to Sustaining Support for Oracle Platinum Services until they are upgraded to program releases to meet the eligibility requirements. Customers with configurations under Sustaining Support for Oracle Platinum Services should double check with us to confirm the latest support agreement, however they will most likely receive Remote Fault Monitoring 24 hours a day, 7 days a week, as indicated before in Premier Support coverage. Fault notification and automatic service request creation where applicable, best effort remote patch deployment for components not covered by Sustaining Support, and limited technical support for Restoration and Resolution, as determined by the Sustaining Support guidelines for the specific program release. Sustaining Support for Oracle Platinum Services provides no access to Oracle Platinum Services for new implementations, no commitment to response time targets (i.e., no 15-minute restoration or escalation to development, and no 30-minute joint debugging), no quarterly remote patch deployment for program releases, and no new program updates, fixes, security alerts, or critical patch updates.

Our Partner Data Information

Partner entries on our record will be identical to those found in our Customer entires, which contains customers and prospects. In many circumstances, a Partner can also be a Customer/Prospect, or both.

For example, if a Partner record is to be created for one of the entities of “Debby and Dennis Corporation” but it already exists as a Customer record, the potential duplicates notification will appear at our end, giving us an option to choose between selecting the current record and creating a new Partner record. When an existing (Customer) record is selected, it is also made available for our Partner Management.

Oracle Run and Operate Services

As we have extensive technical and leadership experience in Tier 3 engineering teams managing hundreds of customers with monitoring and managed operations services, as well as 7 years of Oracle experience working in Oracle Advanced Customer Services, we would like to introduce Oracle Run and Operate Services to customers looking to confidently elevate their business operations.

Oracle Run and Operate Services are similar to having a superhero squad for your company’s technological needs. Consider specialists manage everything behind the scenes, from IT infrastructure to software, to ensure your business runs properly. It’s like having a security blanket for your digital environment; their Tier 3 engineers are expert problem solvers who are ready to take on any technical difficulty. With a focus on cooperation, they work closely with your team and easily adapt to new technology. Oracle’s services help your company to stay ahead of the competition, providing efficiency, dependability, and peace of mind in your day-to-day operations.

Oracle Run and Operate Services unlock the full potential of your enterprise with a comprehensive suite of solutions designed to optimize, streamline, and fortify your business operations. From managing complex IT infrastructures to ensuring unparalleled efficiency, Oracle brings a wealth of expertise to empower your organization.

Key Features and Benefits:

End-to-End Operational Excellence:

The services cover the entire spectrum of operational needs, from IT stack management to network infrastructure and beyond. Experience a seamless, end-to-end solution enhances every aspect of your business operations.

Tier 3 Engineering Expertise:

Benefit from a team of Tier 3 engineers who are the epitome of competence. The Oracle experts specialize in tackling the most urgent and complex projects, ensuring your business stays ahead of challenges and experiences minimal downtime.

Continuous Innovation:

Stay at the forefront of technology with our commitment to continuous innovation. Oracle understand the evolving landscape of IT, and the services are designed to integrate the latest advancements, keeping your business agile and adaptable.

Operational Readiness and Pre-sales Support:

Oracle’s meticulous pre-sales engagement process ensures a deep understanding of your unique requirements. Solution Support Consultants work closely with your team, providing valuable insights and setting the stage for a successful operational partnership.

Collaborative Approach:

Collaboration is at the heart of our services. Oracle Team Leads facilitate seamless communication, ensuring engineers stay informed about new standards or transactions. This collaborative approach guarantees adjustments, whether in reorganization or support matrices, are implemented efficiently.

Oracle Advanced Customer Services:

As a cornerstone of Oracle Advanced Customer Services, Oracle Run and Operate Services offer a level of excellence to go beyond the ordinary. Entrust your mission-critical IT infrastructures to a team to deliver the highest uptime and finest remedies.

Why Choose Oracle Run and Operate Services?

Proven Track Record:

With a legacy of success dating back to the acquisition of Sun Microsystems in 2010, Oracle’s Run and Operate Services have consistently demonstrated excellence in managing complex IT environments.

Global Reach, Local Expertise:

The services are designed to cater to a global clientele while incorporating local expertise. No matter where your business operates, Oracle’s Run and Operate Services are tailored to meet your specific needs.

Future-Ready Solutions:

Stay ahead of the curve with future-ready solutions. We understand technology is ever-evolving, and the services are designed to adapt and thrive in the face of industry changes.

Elevate your business operations to new heights with Oracle Run and Operate Services. Trust in Oracle’s expertise, embrace innovation, and experience the confidence with an insider like us dedicated to your operational success.

Join us today to embark on a journey of operational excellence with Oracle.